Refund policy
RETURN, EXCHANGE & REFUND POLICY
Last Updated: June 2026
Thank you for shopping with Rizroma. We are committed to providing high-quality women's clothing and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return, Exchange & Refund Policy below.
1. RETURN & EXCHANGE PERIOD
Customers may request a return or exchange within 5 days of receiving their order. Requests submitted after the 5-day period may not be accepted.
2. ELIGIBILITY FOR RETURNS & EXCHANGES
To be eligible for a return or exchange, the following conditions must be met:
* The item must be unused, unworn, and unwashed.
* The item must be in its original condition.
* All original tags, labels, and packaging must be intact.
* The product must not show any signs of wear, damage, perfume, stains, or alteration.
* Proof of purchase, order number, or invoice must be provided.
Rizroma reserves the right to reject any return or exchange request that does not meet these conditions.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your claim, we may request:
* Clear photographs of the product.
* Photographs of the packaging.
* Your order number and contact details.
Once verified, Rizroma will arrange a replacement, exchange, or refund as appropriate.
4. EXCHANGE POLICY
Eligible products may be exchanged for:
* A different size.
* A different available product.
* The same product if stock is available.
Exchanges are subject to stock availability. If the requested item is unavailable, Rizroma may offer an alternative product or refund.
5. REFUND POLICY
Refunds are available under the following circumstances:
* The item received is damaged or defective.
* The wrong product was delivered.
* The ordered item is unavailable after payment confirmation.
* A return request has been approved according to this policy.
Refunds will not be issued for products that do not meet the return eligibility requirements.
6. REFUND PROCESSING TIME
After approval, refunds are processed within 7–10 business days.
The time required for the customer to receive the refunded amount may vary depending on the payment method and financial institution involved.
7. NON-RETURNABLE, NON-EXCHANGEABLE & NON-REFUNDABLE ITEMS
The following items cannot be returned, exchanged, or refunded:
* Products that have been worn, washed, or used.
* Products without original tags or packaging.
* Products damaged after delivery due to customer misuse.
* Items returned after the 5-day return period.
* Products purchased during special clearance sales, unless received damaged or incorrect.
8. SHIPPING COSTS FOR RETURNS & EXCHANGES
If the return or exchange is due to a damaged, defective, or incorrect item sent by Rizroma, the shipping costs will be covered by Rizroma.
For exchanges requested due to size preference, color preference, or change of mind, customers may be responsible for any applicable shipping charges.
9. RIGHT TO REFUSE RETURNS
Rizroma reserves the right to inspect all returned products before approving a return, exchange, or refund request. Requests that do not comply with this policy may be declined.
10. CONTACT US
For any return, exchange, or refund inquiries, please contact our customer support team:
Rizroma
Email: Rizromafashtion@gmail.com
Phone: +92 370 6314510
Our team will review your request and respond as quickly as possible.
By placing an order with Rizroma, you acknowledge and agree to the terms of this Return, Exchange & Refund Policy.
